House policy & rules

Dear Guests,

Welcome to Resort Beatrice.

To ensure a pleasant and comfortable stay for all our guests — and to avoid any misunderstandings — please take a moment to review our house policy and rules. By checking in, you acknowledge that you are familiar with these guidelines and agree to respect them throughout your stay.

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GENERAL INFORMATION

Reception & Contact

Our team is always available to assist you. Should you need anything, please contact us directly or by phone.

Check-in & Check-out

• Check-in: from 15:00 (3 PM) until 22:00 (10 PM)

• Check-out: until 11:00 (11 AM)

If you expect to arrive after 22:00, please inform us in advance.

Late check-out may be available upon request, subject to availability.

Wi-Fi

Complimentary high-speed Wi-Fi is available in all apartments and throughout the resort.

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Parking & electric vehicle charging

•⁠  ⁠Each apartment includes one complimentary parking space either in front of the Villa or within the Resort Beatrice courtyard.

•⁠  Electric vehicle charging stations are available on-site for up to 8 vehicles.

•⁠  ⁠Charging fees apply according to the current pricing policy.

•⁠  ⁠Please park only in designated parking areas and avoid blocking access routes or charging stations.

•⁠  ⁠Camper vans, motorhomes, caravans, and sleeping in vehicles are not permitted on the Resort Beatrice property or parking areas.‍

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Cleaning Service

• Your apartment is carefully cleaned and prepared prior to your arrival.

• For stays of 3 nights, fresh towels are provided afterthe 2nd night.

• For stays of 4 nights, a mid-stay cleaningis provided after the 2nd night, including fresh towels andbed linen.

• For stays of 5 nights or longer, fresh towels areprovided after the 2nd night, followed by a mid-staycleaning after the 3rd night, including fresh towels and bed linen.Fresh towels are provided again after the 5th night.

• For longer stays, fresh towels are provided every 2 nights,while a mid-stay cleaning, including fresh towels and bed linen, isprovided every 4 nights.

• Final cleaning is included in your stay.

• Additional cleaning may be requested at any time (€25–45 depending onapartment size).

• Staff may enter the apartment only for cleaning, maintenance, or safetyreasons — or if there is reason to believe a risk exists.

Laundry & Ironing Service

Laundry (washed, dried & folded)

• Small load (up to 3 kg): €15
• Medium load (up to 5 kg): €20
• Large load (up to 8 kg): €25
• Express service (same day, subject to availability)

€5 per load

Ironing (per item)

• T-shirt / Shirt / Blouse: €3
• Trousers / Jeans: €4
• Dress: €5–6
• Jacket / Blazer: €6–8

Environmental Responsibility
Please help us conserve energy by turning off lights and air conditioning when leaving the apartment.

Air Conditioning
For efficiency, the system automatically switches off when windows or terrace doors are open.

Electricity
All sockets provide standard 220V current.

Safety & Security
Please familiarise yourself with the fire safety instructions displayed in hallways.

Resort Beatrice is not responsible for the loss or theft of valuables, money, or documents left in the apartment or vehicle.

Damage & Maintenance
Please report any damage or malfunction immediately.

Guests are responsible for damages caused intentionally or accidentally. Compensation will be requested when applicable.

Quiet Hours
To ensure a peaceful environment for everyone, quiet hours are:
22:00 (10 PM) – 08:00 (8 AM).
Please avoid loud music and gatherings during these hours.

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OPENING HOURS

Greenhouse, Swimming Pool & Sauna

Greenhouse (Winter Garden)

Open: 07:30 – 22:00

• You are warmly welcome to relax and enjoy coffee, tea, ice-cream, wine, or other beverages.

• The Greenhouse operates on a self-service basis.

• Select your item on the touchscreen menu and pay with your credit card on the white POS terminal.

• Our team will pass by regularly to tidy up and clean the Greenhouse, but we kindly ask that you bring used cups and glasses from the table and place them near the sink

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SwimmingPool (early/mid-May – mid/end September)

General opening hours: 09:30–21:00

The swimming pool is heated andtypically available from early/mid-May until mid/end September. Please note that pool heating and opening times depend on weather conditions, particularly at the beginning and towards the end of the season.

The pool is generally heated when outdoor temperatures reach around 25°C or higher. When conditions allow, thewater is heated to approximately 27–28°C, while during the warmer summer months it is generally maintained at around 29°C.

On cooler mornings, especially early or late in the season, the pool may open later than 09:30. Earlier opening may be possible upon request, depending on weather conditions.

After the main pool season, the pool may be partially or fully opened in the late afternoon, weather permitting, for a refreshing cold-water dip between sauna sessions, inspired by the Kneipp tradition. During this period, the pool water is kept at a considerably lower temperature.

Swimming beneath the Coverseal pool cover is strictly prohibited, as is touching, moving, or operating the cover. Any such action constitutes a violation of Resort Beatrice House Rules, and any resulting damage may lead to substantial repair or replacement charges.

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Before Using the Pool

• Please take a quick shower.
• Use the beige Resort Beatrice pool towels designated for the poolarea.

Pool Area Rules

• No glass is allowed around the swimming pool for safety reasons.
• Children must be supervised at all times.
• Please do not run or jump on the pool deck or into the pool. Wet surfaces may be slippery, and jumping may cause water to overflow onto the surrounding area.

After Use

• Please place used pool towels in the designated basket.
• Pool towels should not be taken back to the apartments.

Sauna

General opening hours: 10:00–21:00

The sauna is primarily available during thecooler part of the year, typically from mid-September until mid-May.During transitional periods, the pool and sauna may both be available,depending on weather and operating conditions.

BeforeEntering

• Please take a quick shower.
• On the right side, you will find the “Activate Sauna” button. If thegreen light is illuminated, press the button once to increase thetemperature and prepare the sauna for the best experience.

Inside theSauna

• Fresh towels are provided inside the saunaarea.
• For hygiene and comfort, always sit or lie on a towel, ensuring thatyour body does not come into direct contact with the wood.

Temperature& Activation

• Green light on: press “ActivateSauna” once to increase the temperature.
• No green light: the sauna is already at its highest setting — donot press the button, as this may switch it off.
• If the sauna is not active, press “Activate Sauna” once to start it.

During the morning and early afternoon, thesauna may not be continuously heated. If you would like it prepared inadvance, simply send us a WhatsApp message at least 40–50 minutes beforeyour preferred time, and we will be happy to prepare it for you.

After Use

• Please place used towels in the basketbelow.
• Leave the sauna area tidy for the next guest.

During hot weather, the sauna may betemporarily unavailable.

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HOUSE RULES

Care of the Apartment
Please treat your apartment, furniture, and equipment with respect.
Guests are expected to leave the apartment tidy and in similar condition as upon arrival.

Smoking Policy
Smoking is strictly prohibited inside all apartments and indoor areas, as required by Slovenian law.

Parties & Events
Parties, large gatherings, or events are not permitted on the premises.

Recycling & Waste
Please separate waste into general, plastic, paper, and organic bins located in front of the resort.Glass waste may be disposed of in the public recycling container nearby.

Towels & Inventory
Resort linens, towels, and accessories are intended for use inside the apartment only.
They may not be used outdoors or for cleaning floors, shoes, or furniture. If you require any additional supplies, please contact our staff.

Prohibited Items
Bringing flammable, explosive, or strong-smelling substances into the resort is not permitted.

Respect for Others
Please treat other guests, neighbours, and staff with courtesy. Resort Beatrice reserves the right to request a guest’s departure if behaviour jeopardises safety, comfort, or the peaceful environment.

‍Additional Guests & Use of Apartment
‍Only registered guests are permitted to stay in the apartment. Any visitors must be approved in advance by the management.The apartment is intended for accommodation purposes only and may not be used for commercial or inappropriate activities. Management reserves the right to request guests to leave in case of misuse or disturbance.

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PAYMENTS & RESERVATION TERMS

• We accept the following credit cards: Visa, Euro/MasterCard, Maestro.

• Resort Beatrice reserves the right to pre-authorize your credit card prior to arrival or charge the full amount upon arrival.

• In exceptional cases, the resort may assign an apartment of the same or higher category than the one originally booked. Guests will never pay more — this is only applied in emergency situations.

• In case of damage or violation of rules, your credit card may be charged within 48 hours after check-out for the amount determined by management.

• Check-out after 11:00 is charged as an additional day.

• All guests must present a valid credit card at check-in (unless already provided during reservation) and a valid photo ID (passport or identity card).

PET POLICY – LUXURY SERVICED APARTMENTS

Allowed Pets

• Only dogs are permitted.

• Maximum 1 dog in studio apartments (2-pax or 4-pax studios).

• Maximum 2 dogs in larger apartments with separate bedrooms.

Behaviour & Apartment Rules

• Dogs must stay on the floor or on pet blankets brought by the guest.

• Dogs are not allowed on beds, sofas, chairs, cushions, or other upholstered furniture.

• Excessive noise or disruptive behaviour is not permitted.

• Dogs may not be left unsupervised for extended periods (local regulations apply).

Supervision & Public Areas

• Dogs must be on a leash at all times outside the apartment, including common areas.

• Guests must immediately clean up any pet waste in outdoor/public spaces.

Responsibility, Liability & Insurance

• Guests are fully responsible for their dog’s behaviour at all times.

• Any damage, replacement of linens, cushions, furniture, mattresses, or other items caused by pets will be charged.

• A valid third-party liability insurance covering pet-related damage or injury (towards staff, guests, or property) is required.

• The resort may request the immediate removal of the pet in cases of risk, aggression, or repeated disturbances.

Pet Fee

• €25 per pet per night, capped at:

o €100 per week for the first pet

o €150 per week for two pets

• Weekly caps automatically apply to stays of 5 or more nights.

These fees cover additional cleaning and allergen-safe sanitation after check-out.

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